Refund and Cancellation Policy

This policy forms part of our Terms and Conditions. It explains when we refund a payment and when we do not. It is written plainly on purpose — you should be able to tell before you buy.

1. What you are buying

DamosX is a digital service delivered immediately. When you upload a file and apply a module, the work is done within seconds and the result is yours to download. There is nothing to return.

2. Your right to change your mind, and why it ends when you press the button

Consumers in the European Union and the United Kingdom normally have 14 days to withdraw from a distance contract. For digital content and services supplied immediately, that right ends once supply begins — provided you asked for it to begin and acknowledged that you would lose the right.

That is what the tick box at checkout is for. By ticking it you ask us to start immediately and accept that once a file has been processed, the 14-day withdrawal right no longer applies to that processing.

If you have not processed any file yet, your 14-day right is intact: tell us within 14 days of subscribing and we will refund you in full.

3. When we refund

We refund, in full, where:

• The service failed. You were charged a credit and no processed file was produced.
• You were charged twice for the same thing, or charged after cancelling.
• A module did not do what it says it does and we cannot put it right.
• You subscribed and have not processed a single file, and you tell us within 14 days.
• We closed or suspended your account for a reason that was not your fault.

In these cases we would rather fix it than refund it — open a ticket first and we will usually reprocess the file at no charge. If we cannot, you get your money back.

4. When we do not refund

We do not refund where:

• The file was processed and works. Changing your mind afterwards, or your customer changing theirs, is not a fault in the service.
• You cannot lawfully use the result. Checking the law that applies to you is your responsibility and we say so plainly before you buy — see section 4 of the Terms. Discovering afterwards that a modification is not permitted where you are is not grounds for a refund.
• The file you uploaded was unsuitable — already modified, incomplete, corrupted, read incorrectly, or from a different control unit than the one selected.
• The result did not meet an expectation we did not give you — a performance figure, a fuel-economy figure, or behaviour we never claimed.
• Something went wrong during or after flashing — a damaged or locked control unit, a failed write, a mechanical failure. We do not touch vehicles; see sections 12 and 13 of the Terms.
• You did not use your allowance. Daily file allowances do not carry over and unused days are not refundable.
• We closed your account for a breach of the Terms — for example account sharing, reselling, or uploading files you had no right to modify.

5. Cancelling a subscription

• Cancel any time from your billing page, or by opening a ticket if the self-service option is not shown. There is no cancellation fee and no notice period.
• Cancelling stops the next renewal. You keep full access until the end of the period you have already paid for.
• We do not refund part of a period you have started, unless one of the reasons in section 3 applies.
• Your invoices and file history stay in your account after cancellation.

6. How to ask for a refund

1. Open a ticket from your account@if (Model.Email is not null) { , or email support@damosx.com}, within 14 days of the charge.
2. Tell us the invoice number and what went wrong. If it is about a specific file, name it — we can see what happened to it.
3. We answer refund requests within 5 business days.
4. Approved refunds go back to the card or account you paid from, normally within 5–10 business days depending on your bank. We cannot refund to a different method.

7. Chargebacks

Please talk to us before asking your bank to reverse a payment. A chargeback costs us a fee and freezes the account while it is investigated, and most of the reasons for one are things we would simply have fixed. We will always answer a refund request.

8. Your legal rights are not affected

This policy sits on top of your rights under the law where you live, and does not replace them. If you are a consumer in Australia, our services come with guarantees under the Australian Consumer Law that cannot be excluded — including that a service will be supplied with due care and skill and be fit for the purpose we said it was. If we fail one of those guarantees you may be entitled to a remedy regardless of what this page says. Consumers in the European Union and the United Kingdom have equivalent statutory rights.

9. Contact

Our contact details are here, or write to support@damosx.com.